Thank you for choosing Paratha Planet. We are committed to providing you with the freshest and highest-quality parathas. As a perishable food item, our policy for returns and refunds is as follows:
- Returns:
- Returns are only accepted if the wrong item is delivered.
- If you receive an incorrect item, please contact our customer service team within 24 hours of delivery to initiate the return process.
- We may require you to provide photographic evidence of the incorrect item received.
- Refunds:
- Refunds are only issued in the following circumstances: a) Wrong item delivered: If you receive an incorrect item, we will arrange for a refund or replacement, whichever you prefer. b) Hygiene concerns: If you encounter any quality or hygiene issues with our parathas, please contact us immediately with detailed information and supporting evidence (such as photographs).
- Refunds will be processed back to the original payment method used for the purchase.
- Depending on your payment provider, it may take several business days for the refund to be processed and reflected in your account.
- Exchanges:
- We do not offer direct exchanges for perishable food items like parathas.
- If you have received an incorrect item, we will arrange for a replacement of the correct item or issue a refund as per your preference.
- Contact and Support:
- If you have any concerns or queries regarding returns, refunds, or the quality of our parathas, please contact our customer service team promptly. We are here to assist you and ensure your satisfaction.
We take utmost care in delivering the right products to our customers and maintaining the highest standards of quality and hygiene. Your feedback is valuable to us, and we appreciate your cooperation in helping us provide the best possible service.
Please note that this Refund and Returns Policy is specific to our perishable paratha products and overrides any general return policies stated elsewhere on our website.
Thank you for your understanding.
Paratha Planet Team